Frequently Asked Questions

Q. Can I ship empty inkjet and laser printer cartridges from anywhere in the world through this program?
A. This program is only available throughout the contiguous United States.

Q. Which cartridges can you recycle through this program?
A. All of the items we recycle can be found on our qualifying list.

Q. How often can you send in shipments of inkjet and laser printer cartridges?
A. This is an ongoing program. There are no deadlines for shipping your items. The prepaid shipping labels do not expire so you can send one shipment a day or one shipment a year. It’s completely up to you.

Q. Are bulk shipments accepted through this program?
A. A freight pickup can be arranged at no charge to you for shipments containing at least 300 laser cartridges. Please contact customer service toll free at 1.866.377.7575 to arrange a pickup.

Q. How will I know when my shipment arrives at the Ronald McDonald House Charities© recycling center?
A. All shipments received at the recycling center are scanned at the door. Then the contents of each box are inspected and the results are recorded in your online account. Once this happens, you will see these results posted in the “Shipment History” section of your online account.